Customer Proposal Guidelines and Business Practices

Doing Business with Printer Connection

GLM Group currently processes printer sales through Printer Connection, Inc. of Fort Worth, Texas. Quick quotes and any proposals from GLM Group, whether written as GLM or PCI, will be handled and billed, and payment will be collected as a transaction through our partners at Printer Connection. The following is a document that shares the business practices of Printer Connection.

Customer Proposal Guidelines and Business Practices

November 22, 2022  –  V.112222

Printer Connection welcomes our new Customers. We have prepared this overview to explain our business practices as you work with PCI. We appreciate your business and want our relationship to be good for both of us.

TERMS and CONDITIONS

Payment terms are Net 30 Days to receive payment from our invoice to the Customer. We invoice once we have the product shipped and can provide the serial number of the printers and the freight tracking information. We quote our sales prices with the expectation of receiving invoice payments in 30 days. Quotes expire in 30 days or as listed in the proposal. Quotes reflect these terms in our pricing.

PRICES and QUOTES

PCI reserves the ability to recalculate our quotes due to additional costs of serving the Customer disclosed to PCI only after making an initial quote.

  1. Should the Customer request a change in PCI business terms to fit their Corporate Terms, Conditions, and Procedures, a changed quote may be necessary.
  2. A pricing update may be necessary if PCI suffers an average lengthening time to receive the Customer’s payments.
  3. PCI may update the pricing of products due to additional costs associated with operating a mandatory web-based Customer order processing (Ariba, Oracle PeopleSoft, Exostar, Spend Management, Coupa, etc.).

Any expired proposal does not bind the prices of future purchase items such as printer supplies. Our vendors raise our costs occasionally, affecting our sales prices. We will be glad to provide a current quote for supplies. We will also be happy to provide updated price charts to customers with recurring supply orders.

Each proposal quote from Printer Connection is considered confidential. The Customer may not share the proposal outside Printer Connection and the proposed Customer. Pricing on printers, supplies, software, professional services, training, leasing, and maintenance represents current promotions and current inventory, available for a limited time. Any quotes for leasing are subject to approval. Miscellaneous expenses (e.g., taxes, duties, tariffs, shipping charges, freight insurance, installation, etc.) are not included unless expressly stated in the proposal. There is a 20% restocking fee on any order cancellations before delivery. International sales are FOB at our location in Fort Worth, TX, USA, and via electronic pre-payment only.

MAINTENANCE SERVICE

PCI provides access to valuable service coverage for your printers, offering printer vendor service contracts and PCI Service. Vendor service delivery is within their specific contract, available for review, and sold by PCI. Continuous form lasers and some other printers will not ship to the Customer before a service contract or a refusal of service is signed and documented in the Customer’s file.